This delayed our trip for an hour. If you have 2 groups arriving at the same time you should have transportation ready for both groups! Full Time position. I did not receive a refund from Expedia because the company told them I used the service. This vacation was a nightmare. Thanks! Our third or fourth experience using Best Day! Muchas gracias por ponerse en contacto con nosotros. From $41.50 USD. We thought it was a bit strange, but we said we would wait a few more minutes before trying to contact them. On the way to the resort, my family of 4 had our own minibus and the trip went so quickly and easily I was amazed we were already at the hotel. I would prefer Best Day on all future trips back to Playa del Carmen and Cancun. Shame on you Bd, what a bad organisation !!!! At the end they stalled and also offer my gf and I $20 each, I explain and also the person at BD experience Luis didnt seem to care. We booked the tour to Cozumel at the best day counter in our hotel. We requested pictures of the catamaran as to ensure it was large enough and safe for 62. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. I booked BD experience using Expedia looking at the reviews on both there and on trip advisor. De cancun a playa del carmen, es raza pequea denteo de su maleta. Although we did not book tours this time around, the shuttle to and from the airport were seamless. Contact page of BD doesnt work, more than 10 emails sent. This is not the way to sell something. Definitely would not recommend to anyone looking to do a snorkel tour to Isla mujeres. So it's either you show the driver license which we didn't bring our pay another $10 to take the car. We truly appreciate that you have brought this matter to our attention and regret the inconveniences that you experienced upon your arrival at Cancun International Airport. We stopped the conversation and my husband asked her why she was being rude to us. This is the version of our website addressed to speakers of English in the United States. I am not sure how it is still legal for this company to operate. Contact page of BD doesnt work, more than 10 emails sent. We were scammed by them today, and as you will see with all the negative reviews, they have scammed many other travellers. BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. Poorest service we received in Mexico to get picked up from Cancun airport to Barcelo hotel on December 14th. Better to use a taxi and not use them or pay for their service. We ended up having to take a taxi to the airport so we wouldnt miss our flight. As asked we were at the lobby at 10am. Fermin was the local representative at the Villa del Palmar in Cancun. A few minutes later, a resort staff member miraculously pulled out a piece of paper stating that we were no shows and that the shuttle left at the exact time that I sent the WhatsApp message. Incredible views of the ocean/beach front. We thought it was a bit strange, but we said we would wait a few more minutes before trying to contact them. This is the version of our website addressed to speakers of English in United Kingdom. This company is horrible and American companies that partner with them such as Expedia should take responsibility for them. My confirmation came from Costco who made my reservations. To schedule route deviation service, you must make a reservation at least 24 hours in advance by calling (520) 792-9222 between the hours of 6 a.m. and 6 p.m. on weekdays and 9 a.m. and 3 p.m. on Saturdays. It will be our pleasure to serve you. Burgerhouse Av. BD Experience, Cancun: Address, Phone Number, BD Experience Reviews: 4.5/5, Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. They're very helpful. He convinced me to give them another try. more, #102 of 581 Boat Tours & Water Sports in Cancun, Cultural Tours Boat Tours Sightseeing Tours Nature & Wildlife Tours. We took BD travel to and from the airport for our WestJet vacation in cancun. Tripadvisor performs checks on reviews. Post transportation jobs for free; apply online for Airport/Aircraft/Aviation / Aircraft Refueler job Arizona, USA. Our transfer voucher also had a 4:30 pickup.One van arrived ready to pick 6 of us up. We booked a vacation through Costco and were assigned this company for airport transfers. Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information. Great, fast service every time I have used them. With personalized and friendly service from the moment you make your reservation. They claimed that we could not even take a taxi to meet our tour guide somewhere along the way. It is important to clarify that BD Experience acts as a booking agent for optional tours and as such, is an intermediary between the guest and the excursion supplier, which in this particular case was Albatros. Do you have an email to contact BD Experience Cancun? Unpleasant. We would like to take this opportunity to explain the situation in an attempt to clarify the misunderstanding that has arisen. More than 36 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. how to we confirm our pickup. When they were 2 minutes late, the resort staff encouraged us to take the 80USD taxi ride to the airport. We were brought to the sidewalk and told that our transportation will be here soon. There are videos and photos online of how bad this situation was. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tulum is 2 hours away. Groupon voucher Terms of Sale and Extraordinary Event Policy do not apply. They are also very reliable and are well organized, picking you up on time and returning you to your hotel in a timely manner. how to we confirm our pickup. We had to wait 2 hours in the bus before it left the airport. Find job postings in CA, NY, NYC, NJ, TX, FL, MI, OH, IL, PA, GA, MA, WA, UT, CO, AZ, SF Bay Area, LA County, USA, UAE, SA, North America, abroad. This is the hardest company to contact. You can cancel this booking up to 24 hours in advance for a full refund. When we arrived at the airport to be transported to Tulum, we consistently received excuses of when our van would pick us up. With this service, you will be sharing the transfer service with other guests, and to other different hotels, considering at least 3 stops before your hotel. 08 Days. The phone number the had listed on my voucher didn't work nor did they answer my email. Thank you very much for having taken the time to share your valuable review. The equipment was clean and up-to-date. We we're praying to make it in one piece. Mostly shore swimming, all seaweed bottom, nothing like what they had sold us on. No smoking on board, including electronic cigarettes. Hilde Bec. Canceled bus after confirmation without rectification. After going back and forth with Best day and Viator and no help from either i had to use another vendor at airport to get to my hotel and pay. Hilde Bec. I had trouble booking my airport transfer and had to use Expedia to get in touch with the company. Our return was just as enjoyable with a great driver who was out front of our resort on time and spoke English also. This vacation was a nightmare. Shuttle Bus+Ferry from US $47; Cancun to Puerto Aventuras. Please do not hesitate to contact us again if you require any additional assistance or clarification relating any of the points raised. Respectfully: Once there we (traveled with a family of 62) decided to book a private catamaran trip to Isla Mujeres. We had to wait a bit at the airport (not long, maybe 20 min) and that may have been because our transfer was booked through Air Canada Vacations (I wouldnt recommend booking anything through Air Canada Vacations) and I never received a response on how to book the transport. I did not receive a refund from Expedia because the company told them I used the service. Listing for: Ascent Aviation Services. They gave us directions to walk to where the shared vans were. They are clearly in collusion with resort staff and the taxi drivers. Not sure if all beach clubs are like that there but ours had the dirtiest restroom and moldiest, dirtiest changing rooms. At 10:15am the company called the hotel lobby to tell us that they were running about 10 minutes late. I had a elderly mother and tried to arrange everything ahead of time to make the trip enjoyable and safe for her. He said he would be there in 5 minutes. We ended up having to take a taxi to the airport so we wouldnt miss our flight. You can cancel this reservation up to 24 hours in advance for a full refund. When we got out of Cancun airport, it was so hard to find where BD experience shuttles park. Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. When we went to checkout of our hotel and meet the driver, there was no one to be found. We had booked a private transfer through West Jet Vacations. It is always a pleasure to assist you and we remain at your disposal. Included 20minutes of snorkeling. 39. Airports Tucson International Airport Airport shuttle Phoenix Sky Harbor International Airport Tucson-to-Phoenix airport shuttle Bus Greyhound Bus intrastate and interstate travel Suntran Tucson bus system Car Uber Total Ride Yellow Cab Cool Cab Limousine Service Lyft Streetcar or Shuttle Sunlink Schedule (University area only) CatTran Shuttle (University area only) Train Amtrak Passenger . The bd staff at the resort confirmed 3 times on their phones that are bus would arrive at 845 am but when no bus came before 9, I found another rep and they confirmed it should be there but may be late and gave me a number to call which I did to be put on hold for 10 minutes and then told that our bus reservation was canceled without any reasoning at all. They are worth it! Ive demanded a refund and they have yet to follow suit. Terrible customer service. The toilets were dirty and hard to flush and smelled bad. 10 Days. Recommended. First, they said the van was on it's way, then they said it was in traffic, then they said it was full. BD Experience: Transportation - See 8,828 traveler reviews, 584 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. Ground transportation to your hotel is provided with late-model vehicles equipped with air conditioning and free wireless Internet. We had great service from Raul of BD transport. Contact page of BD doesnt work, more than 10 emails sent. Disgusting. Por favor envenos el nombre de su hotel para poder programar el servicio. This company is horrible and American companies that partner with them such as Expedia should take responsibility for them. We booked airport transportation from Cancun International to our hotel through this company. Thank you Marco for that suggestion. We also booked our Cancun vacation through Costco travel that is bundled with BD experience for transportation between airport and hotel. We saw people arrive after us get picked up. Aircraft Refueler. Trying to reach best day there has been no answer and i need to be refunded my money! Canceled bus after confirmation without rectification. They said we missed it. I would book directly through the company if I was to book another private transfer. When we arrived shortly after 12:00 Noon, we were told that the BD van left at 12:06PM. So we waited and waited and waited in the hot muggy heat for 30 minutes. On the way back to the airport we were told that they would be picking us up at 10:20am plus or minus 10 minutes so be at the lobby at 10am. Not sure? In 2019, Sun Shuttle Dial-a-Ride provided over 142,000 passenger trips throughout the greater Tucson region. Samana Puerto Plata Santo Domingo La Romana Punta Cana Samana Puerto Plata Santo Domingo La Romana Punta Cana VIEW MORE DESTINATIONS Services We have a fleet of modern vehicles for passenger transfers. Shame on you Bd, what a bad organisation !!!! I paid $10/pp, which is the cheapest price I saw. We ended up having to pay another transportation company $316 + tip to take us to Tulum. I want to confirm a transfer booked through American Airlines. BD Experience BD Experience 8,887 Reviews #98 of 578 Boat Tours & Water Sports in Cancun Tours, Boat Tours & Water Sports, Outdoor Activities, More Avenida Bonampak | Supermanzana 10, Manzana 2, lote 7., Cancun 77500, Mexico Save Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn 166 Book in advance from $136.02 Sun Shuttle is not responsible for items left on vehicle. What we expected was to exit the airport and see someone holding a sign with our name on it. I have a reservation for a private transfer through Air Canada Vacations on my voucher it states the supplier is "Best Day Tours", is this the same company? We are scheduled to arrive on Monday 6/14 how to we confirm our pickup. See Promotional Terms. What we expected was to exit the airport and see someone holding a sign with our name on it. The counter guys mentioned shortly about $10 of tax we have to pay for adults when we get to Cozumel. It showed on the email that our pick up time was changed. They refused to provide the service and told Expedia I used the voucher, horrible company stay away!!! Generally they will arrive 4 to 5 hours at the hotel before your flight leaves. I booked the service through Expedia. We scheduled a transportation for a flight out. A 0,5 km del Los Cuates de Cancun. Review tags are currently only available for English language reviews. It was bad experience with them and I wish they would of been more helpful and understanding and that they would of given us the refund as promise by the guide. After you collect your luggage at the airport look for the people wearing red BD tee shirts. We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. Hilde Bec. 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